FAQ
FAQ
Loyal Dogs
When can I expect my order?
We need 1 to 3 business days to process your order. After that, your order will be delivered within 5 to 7 business days. So, the total delivery time is typically 6 to 10 business days.
Can I track the status of my order?
Yes! We offer a track and trace feature for all shipments. Once your order has been shipped, you’ll receive a link to the order status page where you can follow your delivery in real time. Please note that it may take a little while for tracking information to become available.
How much are the shipping costs?
We NEVER charge for shipping. That’s right—shipping is 100% free, always!
What steps do I need to take if I want to return an item?
Please refer to our Refund Policy for detailed return instructions and conditions.
Contact Information
Loyal Dogs
Address: 18 Van Marumstraat, Amsterdam, 1098 RP, Netherlands
Phone: +31619115814
Email: service@loyal-dogs.com